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FAQ

   

Do you sell loose diamonds?

Genesis Diamonds sells loose diamonds through one of our retail stores located in Tennessee and Kentucky. This website (Genesisdiamonds.net) only sells "complete" engagement rings online. A "complete" engagement ring combines a loose center diamond set in one of our designer mountings.

Do you have a gemologist on staff?

Yes. We have five GIA-graduate gemologists on staff. These individuals play an integral role with customer service. If you have any questions, feel free to give us a call and speak with one of our highly trained staff members at any time.

Is it safe to purchase a diamond online?

Yes. Purchasing a diamond from Genesis Diamonds (Genesisdiamonds.net) is 100% safe. We use the most current data encryption technology to protect our customers from any loss, misuse, or alteration of your information. Please click here for more security and privacy information. All sensitive data is encrypted using 128-bit Secure Socket Layers (SSL).

Will my personal information be shared with any third parties?

No. We keep your information 100% private and confidential.

When will my credit card be billed?

Your credit card will be billed at the time of purchase.

Will I be charged sales tax on my order?

We only collect sales tax on orders that are shipped to Tennessee and Kentucky.

Are you a drop-shipper?

No. Every item sold is inspected by our quality control department prior to shipment to ensure care and satisfaction.

Are your shipments safe?

Yes. All of our items are fully insured during transit. All items mailed require a signature at the time of delivery.

What if my jewelry gets lost during shipment?

Genesis Diamonds takes every precaution to ensure that your order arrives safely. Your order is fully insured from the time it leaves our store until someone signs for it at your front door.

What if I need an item sooner than the date listed on the website?

Rush orders are available. Please call our Customer Service Center at 855-OMG-RING to find out if your order qualifies for expedited shipping.

Do you care or clean for jewelry sold from your site?

Yes. All jewelry purchased from Genesis Diamonds is eligible for free cleaning whenever you feel it is necessary. You may also return your jewelry to our offices for free prong tightening, re-polishing, and rhodium plating. Contact Customer Service at 855-OMG-RING for more information.

Can you engrave my ring?

Yes, we’d be happy to engrave your ring with any inscription you’d like for free. Please be aware of the space limitations on a ring when choosing your inscription.

I have my own diamond but I’d like to purchase one of your settings. Can you set my diamond into one of your rings?

Yes. Free of charge! All of our rings are available for purchase, regardless of whether or not you purchase a center diamond from us. However, many rings cannot be manufactured unless we have the diamond in our possession.

What if I order the incorrect ring size?

That’s not a problem. We offer free ring sizing for 60 days after your purchase. Even better, we’ll overnight the newly-resized ring back to you for free!

I’d like to place an international order. Do I pay customs fees to Genesis Diamonds or the courier?

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex. Read More »

Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?

Genesis Diamonds only sells diamonds that are 100% natural and untreated. The Gemological Institute of America (GIA) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds —which are all GIA- is a double guarantee that your diamond is natural. Read more about diamonds »

Are the gemstones used in your jewelry natural or synthetic?

Every gemstone used in our jewelry was mined from the earth. We do not sell synthetic or lab created gemstones.

How can I make sure the diamonds I receive are actually the diamonds I ordered?

We ship every loose diamond and diamond engagement ring with an independent GIA report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
   

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