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Policies


Genesis Diamonds reserves the right, in its sole discretion, to change, modify, add, or remove portions of these policies at any time. Please check this page periodically for changes. You agree that each time you visit genesisdiamonds.net, your visit to and use of such web site will be subject to and bound by the then current version of these policies.

Price Match Guarantee Guidelines

Find a better price on one of our designer engagement rings with a a GIA- or EGL -certified center diamond, and we’ll give you ours for free. Our Price Match Guarantee program was instituted to give customers the very best possible price on designer engagement rings with certified diamonds. Please note the terms below of our guarantee:

 

Comparing item must be on a competing website and must be verifiable and currently "in stock."

  • Price Match Guarantee is only valid within 30 days of purchase date.
  • Item must have exact specifications as purchased item including color, clarity, certification type, metal content, and weight.
  • Comparing item must be available from an authorized retailer’s website. Gray market and independent vendors selling designer jewelry will not be considered.
  • We must be given the opportunity to meet and beat the competing price.
  • GenesisDiamonds.net reserves the right to deem a competing item "not comparable," and all decisions based off this comparison are final and will not be disputed.

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Returns & Exchanges*

If you are not completely satisfied —for any reason —you may receive a full refund within 30 days of purchase date, as long as the merchandise is in its original condition and has not been worked on by any other jeweler outside of the Genesis Diamonds company. Or you may exchange the merchandise for full credit towards another purchase.

 

*Special orders and eternity rings are not refundable

  • Contact our Customer Service department at 855-OMG-RING.
  • Advise the representative that you wish to return your order.
  • Once you receive your Return Authorization Number (RA#), place your item in its original box and include everything that was included when you received it. Be sure to use your local Post Office and send via registered mail, fully insured. Then securely package and ship the item to the following address:

    GD NET Attn: Processing Department
    P.O. Box 150389
    Nashville, TN 37215

  • All refunds will be processed within two weeks and issued in the same payment method as the original purchase. Bank wires will be refunded by company check.

IMPORTANT: Please do not ship any package to GenesisDiamonds.net without first obtaining a valid RA#, and insuring it for the total retail value. Please call (855) OMG-RING to obtain an RA#.

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Jewelry Appraisal

Every piece purchased at www.genesisdiamonds.net comes with a certified appraisal. An appraisal is a document stating the approximate retail replacement value of an item. This appraisal is required by most insurance companies to obtain a policy on your piece. Once insured, your appraisal will help replace your item in the case of loss or theft.

Jewelry Insurance

We highly recommend insuring all purchases from Genesis Diamonds. It’s a small price to pay for the security of your jewelry. Your policy should include insurance for gemstones and diamonds against loss, theft, damage, and mysterious disappearance. Ask your insurance agent to quote the policy without a deductible and with the above coverage. The going rate for jewelry insurance is approximately $1.00 to $1.50 per hundred and if you're quoted a higher rate, then your probably paying too much. To calculate the annual premium, take the appraised value of the jewelry and multiply it by the rate and then divide it by 100. Example (appraised value $10,000 X $1.50 = $15,000 Divide by 100 = $150 per year). Some local insurance agents aren't familiar with jewelry insurance policies and you may feel like you're not getting the proper assistance. One of the largest and most reliable jewelry insurance companies that provides superior service is *Jewelers Mutual Insurance Company. You can secure an accurate, online insurance quote using the following link: http://www.perfectcircleinsurance.com/

*** Genesis Diamonds is not affiliated with Jewelers Mutual Insurance Company

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Sales Tax

Sales tax is charged only in states where Genesis Diamonds has a physical presence. Currently this includes Tennessee, Kentucky and Ohio.

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When Will the Package Arrive?

For your convenience and security, our shipping department will contact you via e-mail or phone to coordinate shipment and ensure proper delivery of your item. You will also be provided a FedEx or UPS tracking number at that time. We currently accept printed checks but will be accepting electronic checks in the very near future. When paying by check, please note that the check must be in US dollars and drawn on a US bank. We will only process your order after the check has cleared in our bank account (3-7 business days) depending upon the location of your bank. Genesis Diamonds is not responsible for items lost due to shipping errors, so be sure to use a reputable carrier.

How Do I Return an Item?

Simply call (855) 664-7464 and obtain an RA#. Then, securely package your item(s) and be sure to use your local Post Office. Send via registered mail, fully insured, and ship to the following address:

GD NET
Attn: Processing Department
P.O Box 150389
Nashville, TN 37215

Return Policy Exceptions

The only exception to our return policy is for items that are custom made for the wearer, which is known as a "Special Order." Such items include eternity bands and designer mountings. A Special Order is any item not currently "in stock" that is ordered per your request.

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Gift Box

Believe it or not, most jewelers don’t put a lot of thought into the presentation box. Fortunately for you, Genesis Diamonds has you covered! Each article of jewelry purchased through GenesisDiamonds.net arrives with a mahogany jewelry box for its precious safekeeping and presentation.

Diamond Availability

Although we make every effort to keep our online inventory up to date, it is possible for a loose diamond to be sold before we are able to remove it from the website. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to either order a similar diamond or cancel the order.

Item Pricing & Availability

Management makes every attempt to ensure that our online catalog is as accurate and comprehensive. In the event an item is listed with an inaccurate description or incorrect price due to data entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. All items listed on our website are subject to availability. Due to the high volume of orders we receive, items may be sold before we are able to update our website. We make every effort to keep our inventory up-to-date and accurate. Occasionally, an item's price can change without notice due to the fluctuating metal and diamond market. In those cases, we reserve the right to modify the price of the sale or void it completely, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our website. If this happens, we reserve the right to void the sale.

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