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Shipping Options

  • Free Insured Shipping

Genesis Diamonds provides fast, free shipping on all orders. In addition to free shipping, your items are securely packaged and fully insured from the minute they leave the store until the time they reach your home or office.

For your protection, Genesis Diamonds always:

1. Insures and registers all items for their full value.

2. Uses only FedEx shipping for the fastest and safest delivery of high-value packages.

3. Requires that all deliveries be made to a physical business or home address only.

4. Disallows delivery to post office boxes.

5. Requires an adult to sign for the package.

  • Alternate Shipping Addresses

We realize jewelry is often purchased as a surprise and we will help to keep the secret as best we can. We allow you to ship to an address other than your billing address; however, we ask that you have this alternative shipping address on the file with your credit card company. To do this, simply call the 800 number on the back of your credit card and tell them you would like to add an alternative shipping address to your account.

  • When Will I Receive My Package?

Once the transaction is complete and the item is ready for shipping, you will be notified, via e-mail or telephone. At that time, you will receive your tracking number.

  • International Shipping

Genesis Diamonds offers free, insured shipping to all of our shipping destinations. International customers will be responsible for any duties, VAT, taxes, or surcharges incurred by their countries, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US post office and can take up to three weeks to arrive.

For your convenience, Genesis Diamonds offers the following payment options for international orders:

* Bank wire.

Please note that we do not collect any tax, or duty on international shipments. Rather, FedEx, as our acting broker, will do so upon delivery.

Tax & Shipping Calculator

     

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